Repair issues

Ignored repair requests need a paper trail.

A repair that never happens is frustrating. A repair you can't prove you asked for is worse. Written, dated requests change the conversation — and if things escalate, they're exactly what provincial tenancy processes look at.

Start documenting repairs Protect your tenancy
Requests in writing, with dates Photos tell the story over time Your records stay private
See everyday events land on the record Four minutes, nothing to type, no account.
See it happen

What to do right now

Three habits that change how repair issues resolve.

Useful whether or not you ever escalate — and essential if you do.

1
Ask in writing

Date it, describe the specific issue, attach a photo, and keep a copy. A verbal request is easy to forget; a written one starts a record.

2
Keep a dated timeline

Log each follow-up, each response — and each silence. Photos taken over time show whether a problem sat unaddressed or got worse.

3
Escalate with your record

Provincial tenancy boards handle repair and maintenance disputes, and their decisions turn on when you asked and what happened after. A clean timeline does most of the talking.

Where a record helps

One place for requests, photos, and follow-ups.

Screenshots scattered across a camera roll and three chat apps are hard to assemble under pressure. A tenancy record keeps them together and dated.

Private document vault

Keep written requests, photos, and responses stored privately in one dated place.

A timeline, not a shoebox

Records added as things happen build a sequence — which is what repair disputes are actually about.

Shared only by you

Nothing in your vault is visible to anyone unless you decide to share it. See how privacy works.

Builds your rental history

A documented, responsible tenancy becomes part of the rental history you carry to your next application.

Related resources

Document the whole tenancy, not just the repairs

The same record protects you at move-out and strengthens your next application.

Protect your tenancy

Condition, rent, and maintenance records while you rent.

 Deposit disputes

What to document before the deposit conversation starts.

 Renter tools

Applications, tenancy records, and rental proof in one place.

 How privacy works

Who can see your documents, and when.

Start with the next request

Your next repair request can be the first one on the record.

Put it in writing, date it, photograph it — and keep all of it somewhere you can find it.

Start documenting repairs

This page is general information, not legal advice. Rules and timelines vary by province — check your provincial residential tenancy authority for current requirements.

Founding 50

The first fifty landlords don't pay. They help build it.

Every unit active, up to 30. Every saved copy of your tenancy record included. No card. Free for as long as you're involved: using it on real tenancies, and giving me fifteen minutes of feedback a quarter. That's the whole deal.

  • Condition reports, rent receipts and notices your tenant confirms by email, dated as they happen.
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  • Applications that show what the evidence supports, not a verdict on the person.
  • Nothing is ever deleted or locked, on any plan, including after a seat ends.

"I'd rather have fifty landlords telling me what's wrong than five hundred who never say a word." Brent Dixon, founder

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